Capitec Bank Call Centre Agent
Job details
Company: Capitec Bank Ltd
Position: Call Centre Agent
Contract: Permanent
Location: Sandton, Gauteng, South Africa
Statement of Purpose
To offer timely and effective telephonic and chat assistance via Glia to clients across the Business Bank product line, while adhering to rules, protocols, and procedures.
Experience
Minimum:
1 year or more of service contact center experience
How to effectively and succinctly discuss and/or transfer knowledge – strong enunciation and pronunciation
Principles and practices of customer service
Ideal:
Experience in the banking industry
Know-how in Conflict Resolution
Basic technological knowledge and comprehension
Tools and approaches for telephonic and online communication
Qualifications (Minimum)
National Certificate in Grade 12 / Vocational Qualifications (Ideal or Preferred)
FAIS Key Individual accreditation and FSCA Knowledge approval
Required Skills
Communication abilities
Computer Knowledge (MS Word, MS Excel, MS Outlook)
Interpersonal and Relationship Management Capabilities
Analytical abilities and attention to detail
Working with Others Teaching Information Presentation and Communication
Effective Communication
Working with Others Exhibiting Self-Awareness and Insight
Working with Others
Following Instructions and Procedures Managing Meetings Attentive Listening
Making a decision and taking action
Making Correct Decisions and Judgments Based on Instructions and Procedures
Analyzing working Safely
Thinking broadly Presenting and communicating knowledge Analyzing Presenting and Public Speaking
Meeting Customer Expectations and Delivering Results
Analyzing Customer Needs Working with People Using Math
Sharing Knowledge Adapting to and Responding to Change
Analyzing Working with Financial Data Adapting to Change
Working with Others Adjusting to Others
No criminal or credit history
Willing to work regular shifts, weekends, or on a rotating basis
How to apply
Meeting customer expectations and delivering results, willing to work under pressure.
Been desperately wanting this ,I got experience,did this before. I’m willing to work under pressure, and meet the expectations of the customer.
Hi There
Please note that the post has been closed as at 21 July 2022.
Thank you